Subject: Fw: Tech Support Candidate - Shubham Agrahari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:48:36 +0000

no
________________________________
From: Shubham Agrahari <[email-masked]>
Sent: Saturday, June 4, 2022 11:38 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shubham Agrahari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shubham Agrahari
E-mail  [email-masked]
Phone Number    (+91) 8318543421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Saket new delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Softenger india pvt ltd         Senior support engineer L2      Na      23508
Previous Employer 1     Aforeserve. Com ltd     Residents engineer      24 march 2019   13367
Previous Employer 2     Jec college of technology and management        Trainers        22jun 2015      5000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
￼

SearchMenu￼

Fix problems with websites...

Customize this article

￼

Download Firefox

Systems and Languages

What's New

Privacy

Websites don't load - troubleshoot and fix error messages

Are you having trouble getting a website to load? Don't worry — we're here to help. This article will show you how to fix the problem so you can get back to surfing the web.

Note: If you're having trouble with a website, click the padlock icon ￼ in the address bar to see if Firefox has blocked insecure parts of the page. See Mixed content blocking in Firefox for details.

Table of Contents

First, let's figure out where the problem is

The problem only happens with certain websites

Try clearing Firefox's cookies and cache

The website loads but doesn't work properly

The problem only happens on a secure (https) website

The problem only happens in Firefox

The problem happens in all web browsers

Other, less common problems

First, let's figure out where the problem is

With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

If the site works in another browser, see The problem only happens in Firefox.

If the site doesn't work in another browser, check out The problem happens in all web browsers.

The problem only happens with certain websites

If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted

The connection was reset

The connection has timed out

Try clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click on the menu button ￼ to open the menu panel.

Click History and select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.

Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.
Look at the web address in the location bar. Does it start with https:// (notice the "s")? If so, check if you see one of the following error messages:

For a "Warning: Potential Security Risk Ahead" error page, see the articles What do the security warning codes mean? and How to troubleshoot security error codes on secure websites.

For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue" error page, see Secure connection failed and Firefox did not connect.

For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time related errors on secure websites.

The problem only happens in Firefox

If another web browser works just fine, one of following solutions should fix things:

Firefox can't load websites but other browsers can - if you can view websites in browsers other than Firefox.

Fix problems connecting to websites after updating Firefox - if you experience connection problems after updating Firefox.

If you see the following error messages, Firefox is trying to access the Internet through a proxy server:

The proxy server is refusing connections

Unable to find the proxy server

If you connect to the Internet through a proxy, compare Firefox's settings to Internet Explorer's — see Microsoft's guide to proxy settings.

To check your connection settings in Firefox:

Click the menu button ￼ and select Settings.

In the General panel, go down to the Network Settings section.

Click Settings…. The Connection Settings dialog will open.

Change your proxy settings:

If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.

Close the Connection Settings dialog.

Close the about:preferences page. Any changes you've made will automatically be saved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.

Step 1: Pair a Bluetooth accessory
Important: Your devices stay paired until you unpair them.
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."
What according to you makes you a good candidate for customer service or technical support job? The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.
On a scale of 1 - 5 please rate your fluency in spoken English  4