Subject: Fw: Tech Support Candidate - Deepak Tiwari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:48:08 +0000

no
________________________________
From: Deepak Tiwari <[email-masked]>
Sent: Saturday, June 4, 2022 5:01 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Deepak Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Deepak Tiwari
E-mail  [email-masked]
Phone Number    (91) 8052177854
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      ghaziabad  khora colony
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        invenio business solutions pvt ltd      System engineer 25 april 2022   34k
Previous Employer 1     icare eye hospital      Assistant I.t   30 oct 2021
Previous Employer 2     na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  first of all we will ask to user that after which activity this issue occurred . Then listening properly his word we will first check.
1.check  internet connection.
2. check that site to another browser .
3. if it is working in another browser then clear cache and history from running browser .
4. If it does not works after above steps then try to restart PC .
5. if it doesn't work after restart then try same site in different pc may be issue was with that site may be that site was down.
6 . If there was any concept of vpn then first check the vpn connectivity and perform all steps .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      just turn on bluetooth from device and your mobile then pair it from your mobile and then you can use .
What according to you makes you a good candidate for customer service or technical support job? To listen the customers issues properly and then resolve it on time .
Proper communication.
On a scale of 1 - 5 please rate your fluency in spoken English  4