Subject: Fw: Tech Support Candidate - BURHAN KHAN
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:47:47 +0000

no
________________________________
From: BURHAN KHAN <[email-masked]>
Sent: Saturday, June 4, 2022 7:11 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - BURHAN KHAN

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    BURHAN KHAN
E-mail  [email-masked]
Phone Number    (+91) 7006694292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Srinagar Kashmir
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PlanetSpark     Customer support associate      Present 25000
Previous Employer 1     Testbook        Academic counselor      December        27000
Previous Employer 2     Vedantu BDA     September       25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The following steps which i would take to resolve this problem are as follows:-
1.Check what type of error came.
2.If the error says that the problem is with internet.
3.Then i will check first my WIFI connection and or connection of LAN cable connected.
4.If the error belongs to any other category like the website can't be reached then i will search in the browser the following statement.
5. What is the official website of NDTV so that i can see if they have made any changes.
6.Also if its a different error related to certificates then i will install the necessary certificates in browser to access the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.First i will turn of the Bluetooth speaker.
2.Then i will turn on bluetooth on mobile phone to look for the available devices.
3.Then i will connect the mobile device to the desired speaker out to the list.
4.Then we have to pair the both devices.
What according to you makes you a good candidate for customer service or technical support job? He/She should be well versed with technical knowledge.
2.He/She should be having good command on communication skills.
3.He/She should be problem solving paying full attention to details and providing timely resolution.
4.He/She should be empathetic and patient to handle high level escalations.
On a scale of 1 - 5 please rate your fluency in spoken English  5