Subject: Fw: Tech Support Candidate - Anmol Arora
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:47:36 +0000

looks copied but do a quick interview
________________________________
From: Anmol Arora <[email-masked]>
Sent: Saturday, June 4, 2022 9:38 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Anmol Arora

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Anmol Arora
E-mail  [email-masked]
Phone Number    (+91) 9871016509
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
coding(HTML,CSS,JAVASCRIPT,PYTHON)
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        -       -       -       -
Previous Employer 1     WhiteHat Junior Curriculum Support Associate    18-04-2022      27000
Previous Employer 2     Robospecies Technologies Pvt Ltd        Innovation Engineer     29-01-2021      21000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  It depends on what is the error we are getting on screen, there are some errors and the conditions as per the errors mentioned below.

1) The connection was interrupted?
2) The connection was reset?
3) The connection has timed out?

SOLUTION

***Your internet connection should be active or working***

1) Try clearing cookies and catch of the browser.

steps to follow;
a) If you are using chrome browser then go to top right menu options and select the settings where you need to find privacy and security and then the first option ' clear browsing data 'then select the time range you wish to delete the data from which time range and then delete it and then check the website to open again, in most of the cases, the issue will get resolved, if still not resolved then we have to do some different steps to find the specific resolution.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Turn on the Bluetooth of your Bluetooth speaker.
2) Turn on the Bluetooth of your Smartphone.
3) make sure the visibility of your Smartphone Bluetooth is enabled.

4) Then select the name of your Speaker and then click to connect.

5)It will ask you to pair it, follow the steps to pair it using some 4 digit pairing password and after pairing, the connection will be established.
What according to you makes you a good candidate for customer service or technical support job? As I come from Technical background and experiences, I found this job role suitable for me.
On a scale of 1 - 5 please rate your fluency in spoken English  5