Subject: Fw: Tech Support Candidate - sakshi verma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:46:45 +0000

interview
________________________________
From: sakshi verma <[email-masked]>
Sent: Saturday, June 4, 2022 11:05 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - sakshi verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    sakshi verma
E-mail  [email-masked]
Phone Number    (91) 7337516125
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jabalpur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     HP      technical support engineer      24 may 2022     30000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  we will try clearing the cache memory and check still same we will check with internet connection and restart the router and check if same we will check if the website we are trying is working for all or not and check again and check if the website should not be down and working properly
Please list the steps to connect a Bluetooth speaker to your mobile phone.      open the bluetooth setting on the bluetooth in mobile as well as bluetooth speaker and check for available connection once name is shown of bluetooth speaker on phone pair with the device and it will get connected
What according to you makes you a good candidate for customer service or technical support job? I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life. Because of these qualities, I think I would be a valuable asset for your customer service team
On a scale of 1 - 5 please rate your fluency in spoken English  5