Subject: Re: Tech Support Candidate - Abhishek Gautam
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 7 Jun 2022 05:36:20 -0700 (MST)

ok comm skills, can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 7, 2022 6:02:45 PM 
Subject: Fw: Tech Support Candidate - Abhishek Gautam 

doubt but interview 

From: Abhishek Gautam <[email-masked]> 
Sent: Sunday, June 5, 2022 2:14 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Abhishek Gautam 

	

	
			Tech Support Test 
		
	Name 	Abhishek Gautam 
	E-mail 	[email-masked] 
	Phone Number 	(091) 9650356332 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Dasrathpuri 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Troubleshooting knowledge of router wifi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Concentrix 	Sr.executive 	01/06/2022 	26000 
Previous Employer 2 	Aegis 	Sr.executive 	18/09/2017 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all check the spellings and try to type each and every word correctly. 
Secondly check your error code and check the internet connection and speed of your wifi device. 
Thirdly,please conduct a speed test and also try using another website like www.gmail.com. 
Fourthly if the issue remains same then turn off your wifi amd turn it back on check all the cables and wires that are connected between router and the wall socket. It will start working in few minutes. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly please turn on the bluetooth and search for a device you want to connect for example redmi 9i , then pair both the devices and once the pairing is done you can use your mobile and navigate you tube or music stuffs. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am good in knowledge of troubleshooting. 
I am confident loyal hardworking and enthuastic towards my goal 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4