Subject: Fw: Tech Support Candidate - Kalpana Chetri Kalpana
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:33:12 +0000

no
________________________________
From: Kalpana Chetri Kalpana <[email-masked]>
Sent: Sunday, June 5, 2022 10:26 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Kalpana Chetri Kalpana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Kalpana Chetri Kalpana
E-mail  [email-masked]
Phone Number    (91) 7012533754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Green park gautam nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     FIS     Team member Dx  Sept 13 2021    30
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  While accessing the website if I will get error the following steps I will take for the troubleshooting.
1) I will check the Internet connection.
2) I will close all the applications and restart my computer again and launch the website again.
3) I will check if correct proxy is set up to run the website.
4) I will check if there is no technical restrictions to open the particular website .
5) I will delete all the cache and cookies from the history and will relaunch website again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) First I will open the Bluetooth of the phone.
2) will make sure that Bluetooth speaker is turn on.
3)on my phone I will search all Bluetooth connection which are turn on and will find the speaker Bluetooth over there.
4)After finding Bluetooth speaker name ,I will connect my phone to the Bluetooth speaker .
What according to you makes you a good candidate for customer service or technical support job? 1) I am very good listener this quality makes me to understand the customer query carefully.
2) I do have patience and I also empathise the customer which makes them relax and give them hope yes they will get the good resolution.
3) I Try my best to give them proper resolution , I find alternate ways also so that any how I can help them with resolution.

On a scale of 1 - 5 please rate your fluency in spoken English  5