Subject: Fw: Tech Support Candidate - Utkarsh Tomar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:31:14 +0000

no
________________________________
From: Utkarsh Tomar <[email-masked]>
Sent: Monday, June 6, 2022 10:35 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Utkarsh Tomar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Utkarsh Tomar
E-mail  [email-masked]
Phone Number    (+91) 9557894409
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida (Sector 119)
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Hardware - Basic
VoIP
Printer, Tablets,Remote
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Sr. Associate Analyst   30 - July-2022  42,000
Previous Employer 1     HCL Technologies        Quality Analyst 12- Dec-2021    30,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  - If there is a error based on network we will try to troubleshoot the Network like router, modern and delete the cache files of the Browser to rectify the error.
- If the error is related to Browser we will use the other application and hence try to troubleshoot the browser by root code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      -Open the Bluetooth of the speaker
-open the bluetooth of the device (NEED to Connect)
-Open the search option in the device to navigate the Bluetooth frequency. Once the device is visible in the list pair the speaker with the device. Hence device is now connected.
What according to you makes you a good candidate for customer service or technical support job? -Good Communication
-Empathy
-Guide the customer as  per the Knowledge Article.
-Confidence
-proper hold and unhold
-Root cause of the issue (Future reference and documentation )
-Feedback and AHT
On a scale of 1 - 5 please rate your fluency in spoken English  4