Subject: Fw: Tech Support Candidate - Gaurav Payal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:29:27 +0000

no
________________________________
From: Gaurav Payal <[email-masked]>
Sent: Monday, June 6, 2022 11:18 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Gaurav Payal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Gaurav Payal
E-mail  [email-masked]
Phone Number    (+91) 9521462145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 20
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Libesalesman    Support Na      24k
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I’ll check for the internet connection working or not, if yes then I will clear the cache memory of the browser and try again.
Then I will try to use it on a different browser.
Then if now also not working then I will look for the blocked sites on my browser in settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly turn on the Bluetooth on both the devices, search for the Bluetooth speaker from your mobile phone.
If not visible then turn on the Bluetooth on your speaker in search mode and look for the speaker from your phone.
When found on mobile then the Bluetooth speaker might ask you to enter a password then as written on your Bluetooth box enter the same and connect with a Bluetooth speaker.
If none of the things are happening then I request you to please reset the Bluetooth speaker as mentioned on the box and check again for the Bluetooth device on your mobile phone.
Surely it will connect with your mobile device with the mentioned steps.
What according to you makes you a good candidate for customer service or technical support job? I have an experience in the mentioned field for 5-6 months
On a scale of 1 - 5 please rate your fluency in spoken English  4