Subject: Fw: Tech Support Candidate - Sheikh Soyal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:28:12 +0000

no
________________________________
From: Sheikh Soyal <[email-masked]>
Sent: Monday, June 6, 2022 11:44 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sheikh Soyal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sheikh Soyal
E-mail  [email-masked]
Phone Number    (0771) 8770285180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Raipur, Chhattisgarh
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I'll let the obvious out of the way: Am I connected to the internet? I will check the icon in the corner of my screen to see if my computer detects a strong connection. If I'm in Airplane Mode or accidentally turned Wi-Fi off, that's my obvious culprit. I'll visit other sites to see if they work. If some sites work and one doesn't, it probably isn't my internet connection. I'll simply restart the modem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Here's how to connect & use your Bluetooth speakers:
1. Put the speaker in pairing mode.
2. Switch on Bluetooth on mobile phone.
3. Wait for the phone to connect.
4. Connect & play music.
What according to you makes you a good candidate for customer service or technical support job? Apart from being polite & a good listener, I have a passion for customer service. It's vital to remain positive, even with an upset customer. And since I'm so passionate about the work, I know that I would do well when helping customers with any questions they might have.
On a scale of 1 - 5 please rate your fluency in spoken English  3