Subject: Tech Support Candidate - J Srinuvas Srinu
From: J Srinuvas Srinu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jun 2022 08:27:50 -0400

Tech Support
Test

Name

J Srinuvas
Srinu

E-mail

[email-masked]

Phone Number

(0120) 9555872189

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Indirapuram,
Ghaziabad

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

RBH India

Technical Support Engineer

Working

35,000

Previous
Employer 1

Fortune Marketing Pvt. Ltd.

Technical Support
Executive

30-06-2020

20500

Previous Employer 2

Expression

Installation
& Services

2016

12,000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I need check internet connection, if it
okay then I will check what actual error showing on screen, which relates to
website blocked by

admin team for security reasons, or may be website blocked by the antivirus, etc

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First step 1 - switch Bluetooth in mobile
phone, then power on your Bluetooth speaker and then change BT speaker modes
(FM,MP3,BT) to Bluetooth mode. Then after click scan / search option in your
phone and select your BT speaker name in search option and click to pair device
it will take a while to connect to Bluetooth speaker & enjoy
music.

What according to you makes you a good candidate
for customer service or technical support job?

I feel
good when I shoutout all the issue / problems faced by client with our product
and services.

On a scale of 1 - 5 please rate your fluency in
spoken English

3