Subject: Fw: Tech Support Candidate - Akshay Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:20:11 +0000

interview
________________________________
From: Akshay Kumar <[email-masked]>
Sent: Monday, June 6, 2022 1:40 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Akshay Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Akshay Kumar
E-mail  [email-masked]
Phone Number    (110030) 9931639653
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mehrauli, new delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Concentrix      Customer service advisor chat and voice         02/06/2022      25k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Refresh the page.
2.Make sure Java script is enabled.
3.Make sure cookies are enabled.
4.Clear your cache and cookies.
5.Make sure your web browser is up to date.
6.Restart your web browser.
7.Try a different web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Tap pair new device. If you don't find Pair new device, check under "Available devices" or tap more. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? I am very hard-working and can work 24*7 which is the requirement of the profile. I am a quick learner and very energetic and of adaptive nature which helps me in adjusting in every working environment. As I was in chat and voice process I know how to work in that environment how to keep myself calm while handling customers queries. I know how to solve their problems while empathizing and sympathizing with them and providing them the best possible resolution.I am more of a patient person which helps me in calming down the angry customers. Since I am a good listener this helps me in understanding what are the issues our customer is facing at the moment.  I have always been a team player in my previous company and because of this quality I got promoted very soon as well.
On a scale of 1 - 5 please rate your fluency in spoken English  4