Subject: Fw: Tech Support Candidate - Ravi Ravi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 7 Jun 2022 12:18:17 +0000

no
________________________________
From: Ravi Ravi <[email-masked]>
Sent: Monday, June 6, 2022 5:12 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ravi Ravi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ravi Ravi
E-mail  [email-masked]
Phone Number    (+91) 7056519462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ashok vihar, gurugram
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1     Na
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly we have to check internet is properly working or not.
Secondly clear your all history of the browser .
After that website is not working then you can open new incognito tab ot you can change browser .
After that you can see your website is perfectly working
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly open your Bluetooth section .
After that turn on bluetooth .
After that after that select your Bluetooth .
Pair each other .
After that you can use your Bluetooth
What according to you makes you a good candidate for customer service or technical support job? * i have patience
* I can handle irate customer & can increase the ratings in terms of customer feedback
* Adaptability in my work
On a scale of 1 - 5 please rate your fluency in spoken English  4