Subject: Tech Support Candidate - Ravishu Priyadarshi
From: Ravishu Priyadarshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jun 2022 04:54:26 -0400

| | Tech Support Test

Name | Ravishu Priyadarshi
E-mail | [email-masked]
Phone Number | (+91) 7879146352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PR Enterprises | Senior Hardware engineer | Working till present | 34000
Previous Employer 1 | Zauca | Technical support Engineer | July 2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check the Internet Connection.
2- Check the Date and Time on the System.
3- Clear the Cache and Cookies.
4- Try the Private Browsing.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn ON the Bluetooth Speaker.
2- Turn ON the Bluetooth from mobile.
3- Open the button with Available devices inside the Bluetooth Menu.
4- Search Your Bluetooth Device in the list and click to Connect.
5- Your Device is now connected.

What according to you makes you a good candidate for customer service or technical support job? | I can give good output by finishing the work in minimum time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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