Subject: Tech Support Candidate - AMIT KUMAR SHARMA AMIT
From: AMIT KUMAR SHARMA AMIT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jun 2022 10:15:13 -0400

Tech Support
Test

Name

AMIT KUMAR
SHARMA AMIT

E-mail

[email-masked]

Phone Number

(91) 7001887122

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

KHARAGPUR

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IDC Technologies

Asset Engineer

24000

Previous Employer 1

Dixit Infotech Services Pvt
Ltd

Desktop Support Engineer

10-June-2021

16000

Previous Employer 2

Precision Techserve Pvt
Ltd

System Engineer

26-June-2019

14000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Click on the Button to open the menu
panel.

2. Click History and select Clear Recent History

3. In the Time Range to clear: drop-down, select Everything.

4. Below the drop-down menu, select both Cookies and Cache.

5. Click OK.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Need to Check Bluetooth is turned on.

3. Touch and hold Bluetooth .

4. In the list of paired devices, tap and paired the unconnected device.

5. When phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

Good
Communication and interpersonal skills, customer focus, approach and engage, be
polite and a good listener.

On a scale of 1 - 5 please rate your
fluency in spoken English

4