Subject: Tech Support Candidate - Kavita Saikia
From: Kavita Saikia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jun 2022 02:54:40 -0400

| | Tech Support Test

Name | Kavita Saikia
E-mail | [email-masked]
Phone Number | (91) 8850475350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr representative | 26-06-22 | 35000
Previous Employer 1 | Magicgroup | Sr sales representative | 16-10-2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First do basic troubleshooting; Open browser; Clear browsing history; check my internet connection; turn off computer and turn on and try to open the website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker;Tap Bluetooth icon on phone; select the Bluetooth speaker to be connected(e.g boat stone 1000); tap on connect device will be connected
What according to you makes you a good candidate for customer service or technical support job? | My experiences in customer service Profile and my technical knowledge makes me eligible for technical support profile
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |