Subject: Tech Support Candidate - Sheikh Soyal
From: Sheikh Soyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jun 2022 02:14:31 -0400

Tech Support
Test

Name

Sheikh
Soyal

E-mail

[email-masked]

Phone Number

(0771) 8770285180

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Raipur, Chhattisgarh

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I'll let the obvious out of the way: Am I
connected to the internet? I will check the icon in the corner of my screen to
see if my computer detects a strong connection. If I'm in Airplane Mode or
accidentally turned Wi-Fi off, that's my obvious culprit. I'll visit other sites
to see if they work. If some sites work and one doesn't, it probably isn't my
internet connection. I'll simply restart the modem.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Here's how
to connect & use your Bluetooth speakers:

1. Put the speaker in pairing mode.

2. Switch on Bluetooth on mobile phone.

3. Wait for the phone to connect.

4. Connect & play music.

What according to you makes you a
good candidate for customer service or technical support job?

Apart from being polite & a good listener, I have a
passion for customer service. It's vital to remain positive, even with an upset
customer. And since I'm so passionate about the work, I know that I would do
well when helping customers with any questions they might have.

On a
scale of 1 - 5 please rate your fluency in spoken English

3