Subject: Tech Support Candidate - Vijay Prajapati
From: Vijay Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jun 2022 01:55:11 -0400

| | Tech Support Test

Name | Vijay Prajapati
E-mail | [email-masked]
Phone Number | (+91) 8750690236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | Senior executive | 29 july | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my broadband connection and then after I will refresh the page   if Internet is working then I will clear browser,s cookies and history then after I will try to open the page if again it's not working then I will check the browser settings
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth speaker. And then turn on your phone's bluetooth and go to the bluetooth settings.click on paire a new device and then it will fetch the bluetooth speaker address and click on connect and then after it will show you check box for pairing please click on this and finally bluetooth connected
What according to you makes you a good candidate for customer service or technical support job? | Because since 2 years I'm warking in the same field and I'm familiar with the computer and electronics divices more and more and second thing is that I have done diploma in electronics engineering so I thing I'm fitting for this role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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