Subject: Tech Support Candidate - Kalpana Chetri Kalpana
From: Kalpana Chetri Kalpana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Jun 2022 00:56:39 -0400

Tech Support
Test

Name

Kalpana
Chetri Kalpana

E-mail

[email-masked]

Phone Number

(91) 7012533754

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Green park gautam
nagar

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - advance
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

FIS

Team member Dx

Sept 13
2021

30

Previous Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

While accessing the website if I will get error
the following steps I will take for the troubleshooting.

1) I will check the Internet connection.

2) I will close all the applications and restart my computer again and launch
the website again.

3) I will check if correct proxy is set up to run the website.

4) I will check if there is no technical restrictions to open the particular
website .

5) I will delete all the cache and cookies from the history and will relaunch
website again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) First I will open the Bluetooth of the
phone.

2) will make sure that Bluetooth speaker is turn on.

3)on my phone I will search all Bluetooth connection which are turn on and will
find the speaker Bluetooth over there.

4)After finding Bluetooth speaker name ,I will connect my phone to the Bluetooth
speaker .

What according to you makes you a good candidate
for customer service or technical support job?

1) I am
very good listener this quality makes me to understand the customer query
carefully.

2) I do have patience and I also empathise the customer which makes them relax
and give them hope yes they will get the good resolution.

3) I Try my best to give them proper resolution , I find alternate ways also so
that any how I can help them with resolution.

On a scale of 1 - 5 please rate your fluency in
spoken English

5