Subject: Re: Tech Support Candidate - Shivani Dawar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 4 Jun 2022 03:55:01 -0700 (MST)

ok comm ,can consider,shared details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 25, 2022 9:17:43 PM 
Subject: Fw: Tech Support Candidate - Shivani Dawar 

interview 

From: Shivani Dawar <[email-masked]> 
Sent: Monday, April 25, 2022 6:12 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Shivani Dawar 

	

	
			Tech Support Test 
		
	Name 	Shivani Dawar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 7015579481 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Speakers & Audio 
SAP technical and installation issues 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl Technologies 	Analyst 	3rd june 2022 	32000 
Previous Employer 1 	Tech Mahindra Ltd 	Technical Associate 	13 August 2020 	20000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will recheck if the website link is correct or not. 
2. I will check if there is any network issue from my end. 
3.I will try to open that website in any other browser to see if the issue is with browser or the there is some down time going on for URL. 
4.If the issue is with the browser only,I will clear all the history,cache and cookies of the browser and temp files from the system and will restart the browser and will try again. 
5.if the issue is with URL, then I will wait for sometime till the URL is up and ready to use again 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly we have to siwtch on both the devices ( speaker and Mobile phone's Bluetooth). 
Then we have to go to Bluetooth settings in our phone and pair with the speaker. 
Once paired we can play any music or audio we want. 
	What according to you makes you a good candidate for customer service or technical support job? 	From my point of view a good candidate is one who respects the customer and their query. 
Should understand their queries politely and patiently. 
Should provide the assistance in such a way that user does not leave with half knowledge or half resolution. 
If user is unable to understand anything find an easy way to make him understand and help him with his issue or problem. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4