Subject: Tech Support Candidate - Rishabh Kumar
From: Rishabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Jun 2022 14:44:37 -0400

| | Tech Support Test

Name | Rishabh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7978112009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skillvertex | Marketing executive | | 25000
Previous Employer 1 | Jinfra pvt. Ltd. | Project Engineer | | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we open a site and it does not open first of all we should check that the network is not on airplane mode and after that check the internet connection and then also if it is not working we need to check the modem or router and check thro other devices as well than internet is working or not and even if doesn't work try to restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker
2. Turn on bluetooth option on speaker
3. Turn Bluetooth option on mobile phone.
4. Search with speaker device name on mobile bluetooth option.
5. Pair the device

What according to you makes you a good candidate for customer service or technical support job?

Ability to listen and understand the problem of customer thoroughly.
Should have a good communication Skills and interpersonal skills.
Patient
Customer focused

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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