Subject: Re: Tech Support Candidate - Sameer Khan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 3 Jun 2022 01:17:06 -0700 (MST)

ok com,can consider,shared details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, June 2, 2022 4:30:56 PM 
Subject: Fw: Tech Support Candidate - Sameer Khan 

interview 

From: Sameer Khan <[email-masked]> 
Sent: Wednesday, June 1, 2022 4:34 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Sameer Khan 

	

	
			Tech Support Test 
		
	Name 	Sameer Khan 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7017648525 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Malviya Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	L1 technical advisor 	Present 	33000 
Previous Employer 1 	Avvsar Infotech 	Sales executive 	23 March 2020 	20000 
Previous Employer 2 	Tecomalla 	Process Associate 	10th August 2019 	15000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Okay, so a computer user, I'll check if other websites are working or not then I'll check internet connection. Then I'll clear the cookies or caches. I'll try to open the website in private window or alternate browser installed on my computer. I'll check if there's any VPN connected or not. If the issue persists then I'll reinstall the browser, if the issue still persists then I'll check if the website is allowed by my network or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Please go to Settings> Bluetooth> turn on the Bluetooth> look for the Bluetooth speaker in available devices if it was not paired before then tap the Bluetooth speaker and click on pair. 
	What according to you makes you a good candidate for customer service or technical support job? 	Being a technical support advisor, I think we have to be pateint and have the knowledge to troubleshoot to find out the root cause of the issue the customer is facing. Then as per our knowledge base we have to handle them to resolve this issue. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5