Subject: Re: Tech Support Candidate - Shoaib Alam
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 3 Jun 2022 00:51:14 -0700 (MST)

ok com,immediate joiner,shared details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, June 2, 2022 4:29:49 PM 
Subject: Fw: Tech Support Candidate - Shoaib Alam 

interview 

From: Shoaib Alam <[email-masked]> 
Sent: Wednesday, June 1, 2022 5:26 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Shoaib Alam 

	

	
			Tech Support Test 
		
	Name 	Shoaib Alam 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8800738007 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	CCE 	26th May 2022 	42672 
Previous Employer 1 	Genpact Headstrong capital markets 	Consultant 	19th July 2019 	39700 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Open a new tab and see if you are able to open any other website. 
If you are able to open other sites it means that the internet connection is fine and there is an issue with (www.ndtv.com). 

Please try to launch the same with another browser. If you are able to open it in another browser, then you will need to clear the cache of the current browser and then launch again. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Ensure that Bluetooth speaker is turned on with Bluetooth mode mode enabled on it. 
Open Bluetooth by click on Bluetooth icon on mobile phone, then turn on the Bluetooth. 
Click on plus icon sign to pair a new device. 
Once you see the speaker in available devices, then select it and it will be connected and paired. 
	What according to you makes you a good candidate for customer service or technical support job? 	Good process knowledge. 
Ability to understand the issue and provide the most relevant solution. 
Ability to effectively communicate the steps to the customer so that there is no ambiguity. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5