Subject: Re: Tech Support Candidate - Manish Garg
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 3 Jun 2022 00:25:49 -0700 (MST)

ok comm, can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, June 2, 2022 3:52:21 PM 
Subject: Fw: Tech Support Candidate - Manish Garg 

interview 

From: Manish Garg <[email-masked]> 
Sent: Thursday, June 2, 2022 10:53 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Manish Garg 

	

	
			Tech Support Test 
		
	Name 	Manish Garg 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8506970983 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
SQL, html, css, web designing 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Quatratex digital Pvt Ltd 	Sr. Technical support executive 	Na 	
Previous Employer 1 	Allsec technologies Pvt Ltd 	Customer care executive 		
Previous Employer 2 	Na 	Na 	Na 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If the website not opening first i will see it I typed it right, and if that is right then i will check my internet connection whether it is connected to internet or not and if it is connected then if it also working fine i will also check if internet connection is working fine from ISP so i will use ping command in command prompt or terminal (depend on operating system). I am sure if all that are working fine i will restart my router and if all above steps is working fine than restarting router will fix the issue for sure. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on Bluetooth in speaker then turn on Bluetooth in your phone device then go to Bluetooth settings where it will show the discoverable Bluetooth network then pair the device. This will connect a Bluetooth speaker to your phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have more than 6 year experience in the relevant profile as a sr. technical support executive and on top of that i have done some extra courses to improve my knowledge in IT industry like html, css, MYSQL and digital marketing. I am also learning Java script to explore more about programming languages. I am sure it will help me grow with the company in every aspects possible 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5