Subject: Tech Support Candidate - Manish Garg
From: Manish Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 10:29:11 -0400

| | Tech Support Test

Name | Manish Garg
E-mail | [email-masked]
Phone Number | (91) 8506970983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quatratex digital Pvt Ltd | Sr. Technical support executive | Na |
Previous Employer 1 | Allsec technologies Pvt Ltd | Customer care executive | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

That depends on the error of website is not opening then i will check wifi connection and if that is working fine then i will check ping command for connectivity of internet from ISP. And if that is working fine then i will restart router. And i am sure most of the time it fix the issue.

And if it is the browser issue, first i will use different browser to check if it is or not then i will install the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in the speaker.
2. Turn in Bluetooth settings in phone.
3. Check the Bluetooth speaker are discoverable
4. Then click on it and piar it.
It should be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have 6+ yrs experience in technical support with handling customer escalation and issues. Also i have some extra skills like html, MySQL, css, and digital marketing which i am sure help and company both in every possible aspects.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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