Subject: Fw: Tech Support Candidate - Shivanku Panday
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 2 Jun 2022 13:49:47 +0000

no
________________________________
From: Shivanku Panday <[email-masked]>
Sent: Wednesday, June 1, 2022 12:26 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shivanku Panday

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivanku Panday
E-mail  [email-masked]
Phone Number    (+91) 9760015661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Seohara
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Brand Institute Technical support engineer      1 july  13000
Previous Employer 1     Globus infocom limited  Graduate engineer trainee       9 feb2022       14400
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Yes
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. Providing technical support on call on mail and by remotely to solve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4