Subject: Tech Support Candidate - Richa Gautam
From: Richa Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 07:57:27 -0400

Tech Support
Test

Name

Richa
Gautam

E-mail

[email-masked]

Phone Number

(91) 9140572073

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Barabanki, UP

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

I have Worked in a domestic voice process, so i hve ggood
communication skills

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Customer Support Associate

1month notice period i will be
serving

18000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly we will check with another browser, if
site will not work on another browser as well then ,

we will clear the history and cookies.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Steps to
connect Bluetooth speaker.

1.Put the speaker in pairing mode.

2.Switch on Bluetooth on. mobile phone.

3.Wait for the phone to connect.

4.Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

We, as a Customer Service Associate, needs to atttend our
customers with very attentiveness and thats what makes us  a good candidate for
this job role. We are here to solve customer problems using our  excellent
customer service skills and I also I have the experience and expertise in the
area of customer support that is required in this position. So Thats what makes
me a good customer service .

On a scale of 1 - 5 please rate your
fluency in spoken English

4