Subject: Fw: Tech Support Candidate - Manish Garg
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 2 Jun 2022 10:22:21 +0000

interview
________________________________
From: Manish Garg <[email-masked]>
Sent: Thursday, June 2, 2022 10:53 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Manish Garg

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Manish Garg
E-mail  [email-masked]
Phone Number    (+91) 8506970983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
SQL, html, css, web designing
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Quatratex digital Pvt Ltd       Sr. Technical support executive Na
Previous Employer 1     Allsec technologies Pvt Ltd     Customer care executive
Previous Employer 2     Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If the website not opening first i will see it I typed it right, and if that is right then i will check my internet connection whether it is connected to internet or not and if it is connected then if it also working fine i will also check if internet connection is working fine from ISP so i will use ping command in command prompt or terminal (depend on operating system). I am sure if all that are working fine i will restart my router and if all above steps is working fine than restarting router will fix the issue for sure.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First turn on Bluetooth in speaker then turn on Bluetooth in your phone device then go to Bluetooth settings where it will show the discoverable Bluetooth network then pair the device. This will connect a Bluetooth speaker to your phone.
What according to you makes you a good candidate for customer service or technical support job? I have more than 6 year experience in the relevant profile as a sr. technical support executive and on top of that i have done some extra courses to improve my knowledge in IT industry like html, css, MYSQL and digital marketing. I am also learning Java script to explore more about programming languages. I am sure it will help me grow with the company in every aspects possible
On a scale of 1 - 5 please rate your fluency in spoken English  5