Subject: Fw: Tech Support Candidate - Shristi tripathi Shristi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 2 Jun 2022 10:21:48 +0000

no
________________________________
From: Shristi tripathi Shristi <[email-masked]>
Sent: Thursday, June 2, 2022 11:37 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shristi tripathi Shristi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shristi tripathi Shristi
E-mail  [email-masked]
Phone Number    (+91) 9717964322
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Majorel Technical customer service executive    4-12-2020       16800
Previous Employer 1     Accenture       Technical chat executive        Currently working       30000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I can fix a specific website not working error by clearing the cookies and cached data stored by the web browser. If it still doesn't work, try uninstalling the web browser. Use CCleaner to remove the leftover files and reinstall the web browser. Refresh the page. ...
Make sure Cookies are enabled. ...
Clear cache and cookies. ...
Make sure web browser is up to date. ...
Restart web browser. ...
Try a different web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position. The one needs to be the good knowledge in technical support area so that we could provide a best support to our user. The one should be the emaphatic and patience at the same time.
On a scale of 1 - 5 please rate your fluency in spoken English  4