Subject: Fw: Tech Support Candidate - Manish Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 2 Jun 2022 10:21:26 +0000

no
________________________________
From: Manish Singh <[email-masked]>
Sent: Thursday, June 2, 2022 11:49 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Manish Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Manish Singh
E-mail  [email-masked]
Phone Number    (201301) 9560366560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida, sector - 51
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant       IT support engineer     10 April 2022   15000
Previous Employer 1     Digital berge   Digital marketing       Na      10000
Previous Employer 2     Infotachus      Digital marketing       Na      10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1 - first check the internet connectivity.
Step 2 - if connectivity is Ok then will go to IP and Proxy settings.
Step 3 - then reload or refresh the web page or browser.
Step 4 - then issue will be fixed.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 - power on the Bluetooth speaker.
Step 2 - put on the Bluetooth mode.
Step 3 - then open the Bluetooth option on mobile and ON it.
Step 4 - click on search for device.
Step 5 - then pair to the desired Bluetooth speaker.
Step 6 - then it will be connect.
What according to you makes you a good candidate for customer service or technical support job? As I have more then 2 year of experience on Technical field and I really love to work with technical devices.
On a scale of 1 - 5 please rate your fluency in spoken English  4