Subject: Fw: Tech Support Candidate - Kapil .
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 2 Jun 2022 10:19:42 +0000

no
________________________________
From: Kapil . <[email-masked]>
Sent: Thursday, June 2, 2022 12:05 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Kapil .

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Kapil .
E-mail  [email-masked]
Phone Number    (+91) 8607266983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Rohtak
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Fresher
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will try Hardware Check like LAN Cable or Connected Wifi to check internet connectivity.
2. After that i will try Ping Command.
3. Try traceroute tool.
4. Then check website server is down for everbody or its just mine PC.
5. Try to load in differernt browser.
6.Check Firewall Traffic .
7. Check DNS Problem .
8. Restart the System.
6.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on your Bluetooth Speaker and make sure it is in bluetooth mode instead of USB mode.
2. Then turn on your phone bluetooth.
3. Then Search for new avaliable devices .
4. It will show bluetooth speaker name then tap on the name it will connect .
What according to you makes you a good candidate for customer service or technical support job? Well According to me We all are someone customers . In our daily life we also face some problem as a customer. And every customer wants to have a good support from its buyer/company. Cause its as important as Product. So Dealing with customer we should understand problems that customer is facing and try to solve as soon as we can in our best way . Cause customer is not just a one time thing . Customer serivce goal should be gain trust and provide them with best support. Here are some of the major factor that make a good customer service according to me:-
1. Problem solving skills
2. Attentiveness
3. Emotional intelligence
4. Clear communication skills
5. Creativity and resourcefulness
6. Ability to use positive language
7. Product knowledge
8. Ability to read customers
9. Ability to handle surprises
10. Willingness to learn
11.
On a scale of 1 - 5 please rate your fluency in spoken English  4