Subject: Fw: Tech Support Candidate - Sudeepkumar Ghode
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 2 Jun 2022 10:19:14 +0000

no
________________________________
From: Sudeepkumar Ghode <[email-masked]>
Sent: Thursday, June 2, 2022 2:33 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sudeepkumar Ghode

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sudeepkumar Ghode
E-mail  [email-masked]
Phone Number    (91) 7057554512
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Pune
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Senior Analyst  06-Jan-22 - Present     26K
Previous Employer 1     Microland Limited       EUS Engineer    11-Oct-18 to 29-12-19   19K
Previous Employer 2     Openview Technologies   Technical Member        22-Feb-2017 to 9-Oct-2018       11K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I try to check these points if site is not working.

1.Clear browser cache.
2. make sure Javascript is enabled.
3.Check DNS settings.
4.Check your extensions.
5.Change from HTTPS to HTTP.
6.Check if the website is down.
7.Check with Ping and tracert command of site reachability.
8.check the internet connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I follow these steps to connect a Bluetooth speaker to your mobile.

1.Steps to connect Bluetooth speaker.
2.Put the speaker in pairing mode.
3.Switch on Bluetooth on mobile phone.
4.Wait for the phone to connect.
5.Connect and Play music.
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English  4