Subject: Tech Support Candidate - Sudeepkumar Ghode
From: Sudeepkumar Ghode <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 05:03:49 -0400

Tech Support
Test

Name

Sudeepkumar
Ghode

E-mail

[email-masked]

Phone Number

(91) 7057554512

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Senior Analyst

06-Jan-22 -
Present

26K

Previous Employer 1

Microland Limited

EUS
Engineer

11-Oct-18 to 29-12-19

19K

Previous
Employer 2

Openview Technologies

Technical Member

22-Feb-2017 to
9-Oct-2018

11K

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I try to check these points if site is not
working.

1.Clear browser cache.

2. make sure Javascript is enabled.

3.Check DNS settings.

4.Check your extensions.

5.Change from HTTPS to HTTP.

6.Check if the website is down.

7.Check with Ping and tracert command of site reachability.

8.check the internet connectivity.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I follow
these steps to connect a Bluetooth speaker to your mobile.

1.Steps to connect Bluetooth speaker.

2.Put the speaker in pairing mode.

3.Switch on Bluetooth on mobile phone.

4.Wait for the phone to connect.

5.Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

I believe that I am the best candidate for this position
because of my extensive customer service and management experience and my
ability to adapt to any situation. I have a passion for success and goal
oriented demeanor that would push me to accomplish my set tasks. Also, with my
personable character, I can work well and communicate with others to contribute
to team efforts. In all that I do, I would strive to advance the company, and I
feel that my previous work experience proves that.

On a scale of 1 - 5
please rate your fluency in spoken English

4