Subject: Tech Support Candidate - Manish Singh
From: Manish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 02:19:17 -0400

Tech Support
Test

Name

Manish
Singh

E-mail

[email-masked]

Phone Number

(201301) 9560366560

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida, sector - 51

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cognizant

IT support engineer

10 April 2022

15000

Previous Employer 1

Digital berge

Digital
marketing

Na

10000

Previous Employer 2

Infotachus

Digital
marketing

Na

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1 -
first check the internet connectivity.

Step 2 - if connectivity is Ok then will go to IP and Proxy settings.

Step 3 - then reload or refresh the web page or browser.

Step 4 - then issue will be fixed.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1 -
power on the Bluetooth speaker.

Step 2 - put on the Bluetooth mode.

Step 3 - then open the Bluetooth option on mobile and ON it.

Step 4 - click on search for device.

Step 5 - then pair to the desired Bluetooth speaker.

Step 6 - then it will be connect.

What according to
you makes you a good candidate for customer service or technical support
job?

As I have more then 2 year of experience on Technical field
and I really love to work with technical devices.

On a scale of 1 - 5
please rate your fluency in spoken English

4