Subject: Tech Support Candidate - Shristi tripathi Shristi
From: Shristi tripathi Shristi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 02:07:11 -0400

Tech Support
Test

Name

Shristi
tripathi Shristi

E-mail

[email-masked]

Phone Number

(+91) 9717964322

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Majorel

Technical customer service executive

4-12-2020

16800

Previous Employer 1

Accenture

Technical chat
executive

Currently working

30000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I can fix a specific website not working error by
clearing the cookies and cached data stored by the web browser. If it still
doesn't work, try uninstalling the web browser. Use CCleaner to remove the
leftover files and reinstall the web browser. Refresh the page. ...

Make sure Cookies are enabled. ...

Clear cache and cookies. ...

Make sure web browser is up to date. ...

Restart web browser. ...

Try a different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Because I have what it takes to fill the requirements of this
job - solve customer problems using my excellent customer service skills."
"Because I have the experience and expertise in the area of customer support
that is required in this position. The one needs to be the good knowledge in
technical support area so that we could provide a best support to our user. The
one should be the emaphatic and patience at the same time.

On a
scale of 1 - 5 please rate your fluency in spoken English

4