Subject: Tech Support Candidate - Manish Garg
From: Manish Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 01:23:15 -0400

Tech Support
Test

Name

Manish
Garg

E-mail

[email-masked]

Phone Number

(+91) 8506970983

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
SQL, html, css, web designing

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quatratex digital Pvt Ltd

Sr. Technical support
executive

Na

Previous Employer 1

Allsec technologies Pvt
Ltd

Customer care executive

Previous
Employer 2

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If the website not opening first i will see it I
typed it right, and if that is right then i will check my internet connection
whether it is connected to internet or not and if it is connected then if it
also working fine i will also check if internet connection is working fine from
ISP so i will use ping command in command prompt or terminal (depend on
operating system). I am sure if all that are working fine i will restart my
router and if all above steps is working fine than restarting router will fix
the issue for sure.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First turn
on Bluetooth in speaker then turn on Bluetooth in your phone device then go to
Bluetooth settings where it will show the discoverable Bluetooth network then
pair the device. This will connect a Bluetooth speaker to your
phone.

What according to you makes you a good candidate
for customer service or technical support job?

I have
more than 6 year experience in the relevant profile as a sr. technical support
executive and on top of that i have done some extra courses to improve my
knowledge in IT industry like html, css, MYSQL and digital marketing. I am also
learning Java script to explore more about programming languages. I am sure it
will help me grow with the company in every aspects possible

On a
scale of 1 - 5 please rate your fluency in spoken English

5