Subject: Tech Support Candidate - mohd Salman
From: mohd Salman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 01:09:35 -0400

Tech Support
Test

Name

mohd
Salman

E-mail

[email-masked]

Phone Number

(+91) 8318124201

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 66

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aforserve

customer support engineer

working

12k

Previous
Employer 1

tech Mahindra

customer support executive

5/8/2021

13k

Previous Employer 2

quess.pvt.ltd

customer
support executive

13/2/2021

12k

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Restart
your internet connection.

Disable your firewall and antivirus.

Clear your browser cache.

Flush your DNS cache.

Change your DNS servers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps to
connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on. mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

What makes you the ideal candidate for this position customer
service answer?

"Because I have what it takes to fill the requirements of this job - solve
customer problems using my excellent customer service skills." "Because I have
the experience and expertise in the area of customer support that is required in
this position."

On a scale of 1 - 5 please rate your
fluency in spoken English

4