Subject: Tech Support Candidate - Shailendra Yadav
From: Shailendra Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 15:49:42 -0400

| | Tech Support Test

Name | Shailendra Yadav
E-mail | [email-masked]
Phone Number | (110030) 9315185455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sultanpur near Kutubminar, 110030
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer support | 2015-2016 |
Previous Employer 1 | Teleperformance | Customer support | 2016-2019 |
Previous Employer 2 | Mipl | Technical support | 2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I am sorry that is happened. Usually, This does  not happened.

Do not worry, we are here to help you. This article will show you how to fix the problem so you can get back to surfing the web.
If you are having trouble with a website, click the padlock icon Fx89Padlock in the address bar to see if Firefox has blocked insecure parts of the page. See Mixed content blocking in Firefox for details.

First, let&#039;s figure out where the problem is
The problem only happens with certain websites
Try clearing Firefox&#039;s cookies and cache
The website loads but doesn&#039;t work properly
The problem only happens on a secure (https) website
The problem only happens in Firefox
The problem happens in all web browsers
Other, less common problems.

Any thing else.

Thank you very much.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I am sorry that is happened.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings &gt; Bluetooth &gt; Other devices. Tap the device to connect.
Android: Go to Settings &gt; Connected devices &gt; Bluetooth. Select Pair new device and then tap the speaker&#039;s name.

Anything else.

Thank you very much.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills,
Leadership skills,
Decision making skills,
Team work skills,
Time management skills

Resolve and diagnosis customer reported issues.
Creating test servers and test latest released patches.
Carry out Production Deployments activity.
Verification of implementation with respect to installation.
Post production solution verification.
Production invironment monitoring and reports verification.
After looking system health check UP reports foresee issue that may arise and take action to resolve the issue.
Executing SQL queries on database for investigating the issues.
Perform application end to end deployment and client configuration.
Coordinate with development team for resolving  the issues.
Managing client side back-up and recovery procedure.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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