Subject: Tech Support Candidate - Deepak Chauhan
From: Deepak Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 12:40:29 -0400

| | Tech Support Test

Name | Deepak Chauhan
E-mail | [email-masked]
Phone Number | (+91) 8285331254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini sector-20
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDDS | Engineer | 30 days | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) You can fix this by clearing your cache and cookies.
2) Check the permissions.
3)Check the same url with different browser.
4)Checking your firewall/Lan blocking the web host server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the screen.
2) Touch and hold Bluetooth .
3) Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
34 Tap the name of the Bluetooth device you want to pair with your device.
5) Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Working as a technical support Engineer with IDDS from the past 7 years and communicating with clients and users to provide better output.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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