Subject: Tech Support Candidate - Shoaib Alam
From: Shoaib Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 07:56:07 -0400

Tech Support
Test

Name

Shoaib
Alam

E-mail

[email-masked]

Phone Number

(91) 8800738007

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

CCE

26th May 2022

42672

Previous
Employer 1

Genpact Headstrong capital markets

Consultant

19th July
2019

39700

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and see if you are able to open
any other website.

If you are able to open other sites it means that the internet connection is
fine and there is an issue with (www.ndtv.com).

Please try to launch the same with another browser. If you are able to open it
in another browser, then you will need to clear the cache of the current browser
and then launch again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Ensure that Bluetooth speaker is turned on with
Bluetooth mode mode enabled on it.

Open Bluetooth by click on Bluetooth icon on mobile phone, then turn on the
Bluetooth.

Click on plus icon sign to pair a new device.

Once you see the speaker in available devices, then select it and it will be
connected and paired.

What according to you makes you a
good candidate for customer service or technical support job?

Good process knowledge.

Ability to understand the issue and provide the most relevant solution.

Ability to effectively communicate the steps to the customer so that there is no
ambiguity.

On a scale of 1 - 5 please rate your fluency in
spoken English

5