Subject: Tech Support Candidate - Sameer Khan
From: Sameer Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 07:04:30 -0400

| | Tech Support Test

Name | Sameer Khan
E-mail | [email-masked]
Phone Number | (+91) 7017648525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malviya Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | L1 technical advisor | Present | 33000
Previous Employer 1 | Avvsar Infotech | Sales executive | 23 March 2020 | 20000
Previous Employer 2 | Tecomalla | Process Associate | 10th August 2019 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Okay, so a computer user, I'll check if other websites are working or not then I'll check internet connection. Then I'll clear the cookies or caches. I'll try to open the website in private window or alternate browser installed on my computer. I'll check if there's any VPN connected or not. If the issue persists then I'll reinstall the browser, if the issue still persists then I'll check if the website is allowed by my network or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please go to Settings> Bluetooth> turn on the Bluetooth> look for the Bluetooth speaker in available devices if it was not paired before then tap the Bluetooth speaker and click on pair.
What according to you makes you a good candidate for customer service or technical support job? | Being a technical support advisor, I think we have to be pateint and have the knowledge to troubleshoot to find out the root cause of the issue the customer is facing. Then as per our knowledge base we have to handle them to resolve this issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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