Subject: Tech Support Candidate - Shailendra Yadav
From: Shailendra Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 07:04:06 -0400

Tech Support
Test

Name

Shailendra
Yadav

E-mail

[email-masked]

Phone Number

(110030) 9315185455

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sultanpur near Kutubminar,
110030

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Customer support

2015-2016

Previous Employer 1

Teleperformance

Customer
support

2016-2019

Previous Employer 2

Mipl

Technical support

2020

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I am sorry that is happened. Usually, This does
not happened.

Do not worry, we are here to help you. This article will show you how to fix the
problem so you can get back to surfing the web.

If you are having trouble with a website, click the padlock icon Fx89Padlock in
the address bar to see if Firefox has blocked insecure parts of the page. See
Mixed content blocking in Firefox for details.

First, let's figure out where the problem is

The problem only happens with certain websites

Try clearing Firefox's cookies and cache

The website loads but doesn't work properly

The problem only happens on a secure (https) website

The problem only happens in Firefox

The problem happens in all web browsers

Other, less common problems.

Any thing else.

Thank you very much.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I am sorry that is happened.

Put your Bluetooth device in pairing mode by pressing and holding the Power
button or Pairing button.

iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to
connect.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new
device and then tap the speaker's name.

Anything else.

Thank you very much.

What according to you makes you a
good candidate for customer service or technical support job?

Good communication skills,

Leadership skills,

Decision making skills,

Team work skills,

Time management skills

Resolve and diagnosis customer reported issues.

Creating test servers and test latest released patches.

Carry out Production Deployments activity.

Verification of implementation with respect to installation.

Post production solution verification.

Production invironment monitoring and reports verification.

After looking system health check UP reports foresee issue that may arise and
take action to resolve the issue.

Executing SQL queries on database for investigating the issues.

Perform application end to end deployment and client configuration.

Coordinate with development team for resolving  the issues.

Managing client side back-up and recovery procedure.

On a scale of 1 - 5 please rate your fluency in
spoken English

5