Subject: Tech Support Candidate - Charanjeet Singh
From: Charanjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 02:49:43 -0400

| | Tech Support Test

Name | Charanjeet Singh
E-mail | [email-masked]
Phone Number | (+91) 8585927407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi,Burari Near by GTB Nagar Metro Station
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cignex Data Matrix and Technologies | Senior Infra Engineer | | 45K
Previous Employer 1 | Team Computers Pvt Ltd | Technical Support Engineer L2 | | 22k Approx
Previous Employer 2 | Leading Edge Communication Pvt Ltd | Desktop and Network Support Engineer | | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly We need to cross check that URL is working in other system, Secondly Check Internet Connection or Proxy Settings, Check Ping Connectivity with DNS or tried to open further web site as well .

Hence May be Date and Time issue in a system that time we need to correct date and Time otherwise clear the cache or history from browser or use another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Check the Bluetooh is turning on or off from your mobile, If its on then it will appear in Bluetooh Search list and if its off then dont appear on that list

So Now there is two steps we need follow:- firstly If Bluetooth on then we need to connect that Bluetooth and make connectivity in both device. Secondly Need to check power connectivity of Bluetooth is its not turning on after that just follow first step

What according to you makes you a good candidate for customer service or technical support job? | Firstly We need Clam your self and Make a good communication with user and also clear words and good speaker and tried to resolve issue in timely manner, etc.....
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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