Subject: Tech Support Candidate - Priyanka Rajput
From: Priyanka Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 02:42:10 -0400

| | Tech Support Test

Name | Priyanka Rajput
E-mail | [email-masked]
Phone Number | (0) 8250346302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Security support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Support engineer | 30 july | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) first I will check  the internet connection and try to load another website to make sure that particular website not working.
2) try to open website by changing the browser. To make sure the wheather the issue is with browser or website.
3) check the vpn connection.
4) clear cache and cookies
5) check the secured network settings
6) check the https error seeing error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn blutooth on for both phone and speaker
- Now tap on blutooth open in your phone, click on pair device and choose add choose speaker device.
-once pair done, connect it using connect option
-All set now.

What according to you makes you a good candidate for customer service or technical support job? | I am good candidate for technical support because I have worked with both offshore and onsite clients. I have experience to handle them physically also. Also I solved there issue as per priority. In my future I have no escalations in my career from any of client.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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