Subject: Tech Support Candidate - Bhushan Popli Bhushan
From: Bhushan Popli Bhushan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 22:18:08 -0400

Tech Support
Test

Name

Bhushan
Popli Bhushan

E-mail

[email-masked]

Phone Number

(91) 8527359801

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Karnal

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT

Technical support Engineer

19th May 2022

28216

Previous Employer 1

Sysnet Technology

IT Helpdesk
coordinator

26th Aug 2021

19964

Previous Employer 2

Quess corp

Service Desk
Engineer

30th Sep 2020

20089

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly
we will ask from user what exact error you are getting and also ask from user,
prior this site was working or not. After probe the error, we will T/S the
issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. We will turn on the Bluetooth of both
devices.

2. We will search the name of Bluetooth device in mobile, after finding the
name, will connect to the device.

What according to
you makes you a good candidate for customer service or technical support
job?

I have good Technical knowledge and working
experience.

On a scale of 1 - 5 please rate your fluency in
spoken English

3