Subject: Tech Support Candidate - Sonu Kumar
From: Sonu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 11:29:25 -0400

| | Tech Support Test

Name | Sonu Kumar
E-mail | [email-masked]
Phone Number | (201301) 9123430330
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Technical helpdesk support | 8 may | 23.600
Previous Employer 1 | Wipro | Technical helpdesk support | 10 april | 15.100
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step:clean the chrome history and update chrome

Step: go to network setting and click the WiFi and click the network sharing center and select the all properties.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step: open the phone and speaker Bluetooth

Step: update the Bluetooth driver otherwise switch off the device and turn on the device

What according to you makes you a good candidate for customer service or technical support job? | What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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