Subject: Tech Support Candidate - Aditi Choudhary
From: Aditi Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 09:57:41 -0400

| | Tech Support Test

Name | Aditi Choudhary
E-mail | [email-masked]
Phone Number | (91) 7991158209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamshedpur jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Css chennai | L1 engineer | 13 June 2022 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check with wifi or internet connect
2. Check with different browser
3. Check with another device
4 . If still not able to open - Check with ip address of two devices
5. Checking with private ip address
6 measures to troubleshoot- turn off computer  , turn off router try again
7. If apipa ip then try to do powercycle

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on phone
2. Then turn on speakers
3. Search for speakers name in Bluetooth section of phone
4. Scan and join

What according to you makes you a good candidate for customer service or technical support job?

1. Patience
2. Good communication
3. Apologies
4.empathy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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