Subject: Tech Support Candidate - Shashank Shashank
From: Shashank Shashank <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 07:43:50 -0400

| | Tech Support Test

Name | Shashank Shashank
E-mail | [email-masked]
Phone Number | (91) 8853733863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 16, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | Technical support | 18th July | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-> physical connection should be checked whether there is proper connectivity between the devices are there or not
-> network topology will be checked
-> types of data will be checked
-> DNS address, Local IP address, public IP address, Subnet mask wil be checked
-> Ports and session should be checked

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-> If the user is using cellphone then go to phone settings > Bluetooth settings
-> Pairing with New device.
->  If  Pair new device is not found then it will be checked under "Available devices" or tap More. Refresh.
-> Tap the name of the Bluetooth device that we want to pair with the device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

-> Customer-service skills
-> Listening skills
-> Problem-solving skills
-> Nice communication
-> Process and technical Knowledge and update
-> Adherence to the company quality parameters
-> Punctually and consistency in the productive efforts
-> Customer satisfaction
-> First call resolution should be there
-> Promotion of Company product and services

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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