Subject: Fw: Tech Support Candidate - Rupendra Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 May 2022 10:19:03 +0000

no
________________________________
From: Rupendra Singh <[email-masked]>
Sent: Tuesday, May 31, 2022 3:14 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rupendra Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rupendra Singh
E-mail  [email-masked]
Phone Number    (0) 6397379483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 62
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 .First ,let's figure out where is the problem is.
2.The problem only happens with certain websites .
3. Try clearing Firefox's cookies and cache.
4. The websites loads but doesn't work properly.
5.The problem only happen on a secure websites.
6.The problem only happen in Firefox.
7.The problem happens in all web browsers .
8.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.first turn on Bluetooth of mobile phone .
2. Now we have to synchronize the Bluetooth speaker with the mobile phone .
3. Once they get paired you will now connected with Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? 1. I have a good communication skill and and supporting nature to complete the task at optimum level with good skill of it.
On a scale of 1 - 5 please rate your fluency in spoken English  5