Subject: Tech Support Candidate - Rupendra Singh
From: Rupendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 05:44:15 -0400

Tech Support
Test

Name

Rupendra
Singh

E-mail

[email-masked]

Phone Number

(0) 6397379483

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 62

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1 .First ,let's figure out where is the problem
is.

2.The problem only happens with certain websites .

3. Try clearing Firefox's cookies and cache.

4. The websites loads but doesn't work properly.

5.The problem only happen on a secure websites.

6.The problem only happen in Firefox.

7.The problem happens in all web browsers .

8.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.first turn on Bluetooth of mobile phone .

2. Now we have to synchronize the Bluetooth speaker with the mobile phone .

3. Once they get paired you will now connected with Bluetooth speaker.

What according to you makes you a good candidate
for customer service or technical support job?

1. I have
a good communication skill and and supporting nature to complete the task at
optimum level with good skill of it.

On a scale of 1 - 5
please rate your fluency in spoken English

5